General Business Terms and Conditions
MY LUXORIA is holiday villas rental agency owned by a company Domus properties d.o.o. (Ltd.) dedicated to finding an ideal private villa with swimming pool for guests to stay in. We are a professional team with years of experience in tourism industry in Croatia. Our collection of luxury holiday villas is handpicked according to our high quality standard. Each villa is personally inspected with an accurate descriptions displayed on our website. All advertised villas are under a contract with MY LUXORIA and they all have licenses issued by the competent state authorities. Our team is at disposal 24/7 offering very personal service to our clients. My Luxoria goal is creating authentic travel experience to clients.
The rental contract, which you enter into with MY LUXORIA as an agent, you as a lesse actually conclude with the villa house owner as a lessor. MY LUXORIA acts exclusively as an agent and it shall be liable only as an agent. By paying an advance for the reservation of the selected villa in the demanded period you unconditionally accept these General Business Terms and Conditions. MY LUXORIA retains the right of change of these General conditions which shall be published on the web page of MY LUXORIA www.myluxoria.com and which come into force on the day of publishing. All the annexes to the rental contract shall be valid only if made in a written form. After MY LUXORIA receives the payment of the reservation advance, it shall send a written villa reservation confirmation to the guest. A written reservation confirmation with these General Business Terms and Conditions makes a Rental contract between the guest as a lessee and owner as a lessor. It is important that you check confirmation you receive from us immediately on receipt. You must contact us straight away if any information appears to be incorrect as it may not be possible to make changes later.
2. PRICES AND PAYMENT
The payment by credit cards is made in Croatian Kuna. If you have a different currency on your credit card a conversion to Croatian Kunas will be made by your credit card company. The reservation is binding, and an advance payment in the amount of 30% of the agreed accommodation price is required at the reservation, after which the reservation is confirmed, the contract with the owner is concluded and these General Business Terms and Conditions, which make a constituent part of the villa rental contract is accepted. After the completion of the reservation process and payment MY LUXORIA shall send a written reservation confirmation by email and it represents a Rental contract concluded with the owner. The rental contract is considered concluded at the moment when MY LUXORIA receives the paid advance amount. The costs of water, gas, electric power and internet as well as bed-linen, towels, kitchen towels, final cleaning of the interior, maintenance of the swimming-pool and exterior, registration of stay and residential tax and the value added tax are included in the accommodation rental price.
The permitted payment methods for the advance payment are: credit cards (Master Card, Visa, Maestro, American, Diners and Discover cards), pay pal and bank transfer. The amount that will be charged on your foreign credit card is in Croatian Kunas (Kn). If you have a different currency on your credit card, a conversion to Croatian Kunas will be made by your credit card company. As a result of this conversion it is possible to have small deviations between the price shown on our web site and the one charged on your credit card. For the payments over the bank transfer and pay pal the charge is made in EUR and there is no possibility of exchange rate differences. MY LUXORIA cannot be responsible for the exchange rate differences or fees of other bank institutions.
For the rest payment (70% of the agreed accommodation price) all payment methods like for the advance payment are permitted. The payment by credit cards, pay pal and bank transfer has to be made no later than 30 days before the arrival to the villa so that MY LUXORIA has enough time for forwarding the payment to the owner. In case of reservation cancelation, all the payments which are made to MY LUXORIA cannot be returned because MY LUXORIA forwards the payments to the owners according to an agreement with owners.
For the reservations which were made 30 days or more before the beginning of the rental period, the following conditions shall apply:
- advance payment of 30 % of the total agreed accommodation price is due for payment immediately if the payment method over a credit card or pay pal is selected. If the payment over bank transfers is selected, the paid advance payment has to be received by MY LUXORIA within 3 (three) days;
- the rest of 70 % of the total agreed accommodation price is due for payment no later than 30 (thirty) days before the beginning of the rental period if the payment is made by credit cards, bank transfer or pay pal. If the payment in cash is selected (in the villas in which that possibility is permitted which is mentioned on the web page of MY LUXORIA) the rest of 70% is due for payment immediately after the guest`s arrival, and the guest is obliged to pay the rest immediately directly to the owner. There is no possibility to pay electronically (cards/pay pal) in the villa.
For the reservations which were made 30 days and less before the beginning of the rental period, the following conditions shall apply:
- The total rental amount is due immediately for payment by credit cards, bank transfers and pay pal. It is not possible to select a bank transfer as a payment method if the arrival date is less than 15 days at the moment of making a reservation.
- In case that the guest selects the payment of a part of the agreed accommodation price in cash (in villas in which that possibility is permitted, which is marked on the web page MY LUXORIA) the advance payment in the amount of 30% from the total agreed accommodation price is due immediately for payment, and the rest of 70% is due for payment immediately after the guest’s arrival, and the guest is obliged to pay immediately the rest directly to the owner. There is no possibility to pay electronically (cards/pay pal) in the villa.
The guest is obliged to make payments within the period and in a way described in this clause of the General Business Terms and Conditions. If the guest does not obey the payment due dates, such behaviour is considered a severe breach of contract obligations and the Rental Contract is considered terminated without the notice period, and MY LUXORIA is not obliged to inform the guest about it.
3. CANCELLATION AND CHANGES
If you wish to cancel or part cancel booking, you may do so by writing email to us. The cancellation is effective only from the day when MY LUXORIA received such a cancellation notice and only under the conditions from this Clause. In case of cancellation of the Rental contract all the received payments until the cancellation date shall be retained, and the guest is not entitled to their return.
In case that the guest can find another guest as his substitute in the same period, for the same price and under the same conditions, MY LUXORIA shall transfer immediately after a written receipt of all necessary data about the new guest the Rental contract to a new guest, and it shall send him/her a written confirmation about it. The already received accommodation price sums shall be retained by MY LUXORIA after the transferred contract, and the new guest is obliged to pay the rest up to the total accommodation price depending on the previously selected payment method which makes an integral part of the contract. If you are prevented from travelling, you have a right to transfer your villa to another person and/or another date. However, you must inform us about it more than 42 days before arrival. If you wish to make other changes to your booking after it has been confirmed you must inform us as soon as possible.
4. ARRIVAL AND DEPARTURE
The confirmation contains information about the time of arrival and departure, which is unchangeable and the guest has to obey it. In case of an earlier arrival the guest shall not be able to take over the villa before the time of arrival mentioned in the confirmation. The check-out from the villa must always be no later than 10.00 a.m. on the departure day, and the guest is obliged to return the keys to the owner. In case of a later departure than the agreed one, the guest is obliged to pay to the owner all additional costs and the owner charges them directly on the spot to the guest.
5. HOUSE ORDER
Guests are obliged to obey the house order rules. Each villa has its house order which is put on a visible place and available to the guest. If the guests do not obey the house order rules, that can be considered a severe breach of the rental contract provisions, in which case the owner and/or MY LUXORIA are entitled to terminate the rental contract, which comes into force immediately, without the notice period, and the guest is obliged to leave the villa permanently with all the persons who stay there within 2 (two) hours, and he is not entitled to demand the return of the paid accommodation price from the owner or MY LUXORIA.
The number of persons accommodated in the villa and its belonging premises cannot be higher than the one mentioned in the confirmation. This number of persons includes also children regardless of their age. The children up to one year of age are excluded if their arrival is announced. After the lease beginning the guest is obliged to announce previously all visitors that come to visit him/her. If more persons than the maximum permitted number stays in the villa or on the possession around the villa without the permission of the owner, the owner and/or MY LUXORIA retain the right to terminate the lease agreement which comes into force immediately, without the notice period, and the guest is obliged to leave the villa permanently together with all persons which stay there within 2 (two) hours, and he is not entitled to demand the return of the sum of the paid accommodation from the owner or MY LUXORIA.
7. YOUTH GROUPS
In case that the guests are younger than 25 years, they are obliged to inform MY LUXORIA immediately at the reservation about the exact number of guests and their age. MY LUXORIA and the owner retain the right to reject the groups of guests younger than 25 years in case that MY LUXORIA has not been informed about their arrival, and in that case the guests are not entitled to a return of the paid accommodation price.
8. NOISE AND PARTIES
Guests are not allowed to make party in the house and/or around the property. In case that the guests disturb public order by noise and banter and do not calm down after the warning, that can be considered a severe breach of the rental contract provisions, in which case the owner and/or MY LUXORIA are authorised to terminate the rental contract which comes into force immediately, without the notice period, and the guest is obliged to leave the villa permanently together with all the persons who stay there within 2 (two) hours, and he is not entitled to demand the return of the paid accommodation price form the owner or MY LUXORIA.
The permission to keep pets shall be marked on the web page of MY LUXORIA near each villa which allows pets under the conditions foreseen for each villa separately, which shall be mentioned on the web page. Each additional cost for the cleaning regarding the pets shall be clearly mentioned on the web page near the villa. In case that the guest wishes to bring more than 2 (two) pets, he/she must additionally contact MY LUXORIA, and without a written permission it shall not be permitted to keep more than 2 (two) pets in a villa. The pet owners are responsible for cleaning of pet waste after their pet, and the pets are not allowed to sit on the furniture at any moment. Any evidence on the stay of a pet on the furniture may cause additional cleaning costs. All pets must be timely vaccinated against rabidity and all other illnesses in accordance with the valid regulations. The guests are recommended an appropriate prevention for the protection of pets against common illnesses. Keeping of pets in a villa is an exclusive responsibility of the guest, and owners and MY LUXORIA do not take over any responsibility for a possible illness or injury that the pets might suffer during the stay. The approach to the swimming pools is strictly forbidden to the pets. In some villas keeping of pets is not permitted. However, neither the owner nor MY LUXORIA can guarantee that there were no pets in the house previously, or that the owner has no pets. MY LUXORIA does not take over a responsibility for the allergic reactions of guests that might occur in any of the houses. If the guest brings a pet which was not announced, the owner and/or MY LUXORIA retain the right to terminate the rental contract which comes into force immediately, without the notice period, and the guest is obliged to leave the villa permanently within 2 (two) hours with all the persons who stay there, and he is not entitled to demand from the owner or MY LUXORIA the return of the paid accommodation price.
Guests should be aware that some of our properties are in rural or isolated location, therefore you may encounter flora and fauna such as mosquitoes, wasps, ants, local dogs etc. as well as other environmental activities e.g. farming, drains etc. MY LUXORIA cannot be held responsible for any building or road workings occurring near the property. MY LUXORIA will endeavour to advise you of any work occurring, but work can occur at any time without our prior knowledge. The guest is obliged to obey the instructions of any kind which refer to the usage of swimming pools and which are given by the owner or MY LUXORIA due to his/her own safety. The guest is responsible for using a swimming pool in any sense. The children must not be present at the swimming pool area without the supervision of adults. The guest uses the swimming pool at his/ her own responsibility. If the accommodation is reserved out of the summer season it might happen that the swimming pool is out of use. You should take into consideration that the usage of whirlpools is related to certain health risks, and you use it at your own responsibility. The water in the whirlpools might not be warm until the late evening hours on the day of the guest’s arrival. It is forbidden to stand on the whirlpool lids. The lids are not designed and adjusted to bear weight of a person and can be easily broken. In case that the lid is broken, the guest is obliged to compensate damage directly to the owner.
11. TECHNICAL EQUIPMENT
Villas contain all necessary devices, technical equipment and other conveniences that secure a pleasant stay to the guest. The owner is obliged to secure the proper function of all devices in the villa. In case of a nonfunction or failure of any of the devices the guest shall inform the owner and/or MY LUXORIA about the occurred situation so that MY LUXORIA could demand from the owner to organise the repair and remove the failure as soon as possible. The owner is obliged to remove the reported failure within a reasonable period. The owner is liable directly to the tenant for the failures, and MY LUXORIA shall undertake everything possible to repair or remove the failures or other irregularities in the shortest possible period.
12. SECURITY DEPOSIT
The guest is obliged to leave a deposit in cash on the arrival to the villa for the insurance of the possible caused damages. The deposit sum that the guest is obliged to give to the owner at the arrival shall be stated in a written reservation confirmation. The deposit serves as a security to the owner for caused damages in the villa, and the owner is entitled to cover the damage from the deposit. In case that the caused damage is higher than the deposited sum, the guest is obliged to pay the total damage amount to the owner. If no damage is caused to the villa, the owner is obliged to return the deposited sum to the guest at the takeover of keys at the guest’s departure.
The guest is obliged to behave responsibly towards the rented villa with an appropriate observance. The guest is obliged to return the villa in the condition in which he/she received it. For any caused damage the guest is liable directly to the owner and the owner is entitled to use a deposit to cover the sum of the actual damage in accordance with the Clause 12 of these Conditions. If the deposit sum does not cover the damage the guest is obliged to pay the difference up to the total damage amount directly to the owner. An intentional property damage or disturbance of public order is considered a severe breach of provisions of the Rental contract, in which case the owner and/or MY LUXORIA are authorized to terminate the Rental contract which comes into force immediately, without the notice period, and the guest is obliged to permanently leave the villa within 2(two) hours together with all the persons who stay there, and he/she is not entitled to demand a return of the paid accommodation price from the owner or MY LUXORIA. The guest is obliged to report to the owner immediately the occurrence of any kind of damage on the villa or property around the villa during the rental period. At the guest's departure and before the return of keys, the guest is obliged to examine the villa and the property around the villa with the owner. In case no damage is caused, the owner is obliged to return the deposit from the Clause 12 of these Conditions to the guest. It can be considered that the damage is also a need for an additional cleaning due to the especially bad condition in which the guest returned the villa to the owner, and the owner is entitled to use a deposit to cover that damage. MY LUXORIA has no liability for the possibly caused damages to the owner or to the guest if he/she does not want to return the deposit. All possible disputes the owner and the guest shall settle between himself/herself without MY LUXORIA.
If guest has a problem whilst at your booked villa such as insufficient cleaning, damage or other irregularities, they should bring it to the attention of villa owner so that there is an opportunity to put it right at the time. If the complaint is not settled in a satisfactory way for the guest, the guest shall contact directly MY LUXORIA by phone or email in order to settle the complaint in a satisfactory way. Written complaints are delivered to the email address: [email protected]
15. LOWEST PRICE GUARANTEE
MY LUXORIA guarantees to its guests that on the official pages of the agency www.myluxoria.com the accommodation prices for individual offered villas are the lowest, i.e. that the same villa cannot be found in advertisements at the lower prices than ours. In case that the guest gets on some other web pages, offers, agency catalogues etc. a more favorable offer for the same villa in the same period, under the same conditions and in the same currency before the reservation than the price which offers MY LUXORIA and delivers an evidence about it to the address of MY LUXORIA, the agency guarantees a rental contract conclusion for the same villa in the same period and under the dame conditions with an additional 5% (five percent) discount on the lower offered evidenced price. The lowest price guarantee is not valid if the price difference is a consequence of the tax or stamp duty increase or significant changes in the exchange rate. It is also not applicable if the lower prices on other web pages are not up-to-date, and it is not possible to make a reservation at such prices, and in case of special last-minute offers. The lowest-price guarantee is applicable only at the moment of reservation and it cannot be applied later or after the already carried out and paid reservation.
16. SPECIAL REQUESTS
If the guest has special requests that are not included in the accommodation price (such as cooks, waiters, special food etc.), they shall be fulfilled, if there is a possibility, by the owner or a third party. Additional services must be announced in advance by email in order to be fulfilled, if there is a possibility, in the top quality. MY LUXORIA neither provides additional services nor charges them, but only gives a support in their arrangement, and MY LUXORIA cannot be considered liable for the quality of services provided by third parties.
17. ACT OF GOD
In case that the concluded Rental contract cannot be fulfilled or its fulfillment becomes significantly difficult due to an act of God (e.g. war, natural disaster, environmental disaster, epidemics, closing of borders, strike and similar act of God) which could not be foreseen at the time of the rental contract conclusion, MY LUXORIA and the owner may terminate the Rental Contract as neither MY LUXORIA, nor the owner can be deemed liable in the above mentioned cases.
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